Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@brand-oninnovation.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@brand-oninnovation.com .

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@brand-oninnovation.com

Return & Refund Policy (Retail Store)

Last updated: 05-01-26

We want you to be happy with your purchase. Please read our return and refund policy

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Not with standing the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

carefully.

1. Returns

Items may be returned within 7 days of purchase.
Items must be unused, unworn, and in original condition, with original packaging and tags attached.
Proof of purchase (receipt or order confirmation) is required.

2. Non-Returnable Items

The following items are not eligible for return or refund:

Sale or clearance items
Underwear, swimwear, or personal items (for hygiene reasons)
Used, damaged, or washed items not due to our error

3. Exchanges

Exchanges are allowed within 7 days, subject to stock availability.
If the replacement item costs more, the difference must be paid.
If it costs less, no cash refund will be given (store credit may apply).

4. Refunds

Refunds are only issued for faulty or damaged items.
Once approved, refunds will be processed to the original payment method.
Please allow 3–7 working days for the refund to reflect, depending on your bank.

5. Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us within 48 hours of receiving your order.
We will arrange a replacement or refund at no extra cost.

6. Return Shipping

Customers are responsible for return shipping costs, unless the item is faulty or incorrect.

7. Contact Us

If you have any questions about returns or refunds, please contact us at:
📧 Email: info@brand-oninnovation.com.